Unit of competency:

Qualification outcomes:

Upon successful completion of the unit a Statement of Attainment will be issued.

The program is delivered online, either on-the-job or off-the-job.

BSBWHS302 - Apply knowledge of WHS legislation in the workplace

BSBCMM301 - Process customer complaints

BSBCUS301 - Deliver and monitor a service to customers

BSBDIV301 - Work effectively with diversity

BSBINM301 - Organise workplace information

BSBITU302 - Create electronic presentations

BSBITU303 - Design and produce text documents

BSBITU304 - Produce spreadsheets

BSBITU306 - Design and produce business documents

BSBINN301 - Promote innovation in a team environment

BSBWOR301 - Organise personal work priorities and development

BSBWRT301 - Write simple documents

Students will learn to…

For more information please visit training.gov.au/.

For more information:

Training is conducted at both our main office (13 Junction Drive Coolum, Queensland 4573) and our off-site large practical training area (picture is shown here): Vocational Training Provider.

Student handbook:

Location and facilities:

How is the course conducted and assessed?

The course will include the following:

• Workplace health & safety legislation
• Handling customer complaints
• Customer service
• Working with diversity
• Microsoft Office
• Promoting innovation
• Organising work priorities

There are no prerequisites for this course.

Who is eligible to undertake this training?

Persons who are interested in gaining skills and knowledge that will enhance employment prospects in an office support role. Examples of the employment outcomes are:

• Office Assistant.
• Accounts Clerk
• Receptionist
• Information Officer
• Data Entry Clerk
• Personal Assistant

• Executive Assistant

Who Should Attend?

The duration of the course is approximately12 months.

How long will the training take?

Course Overview:

Why Diggerman Training?

The key clients for this qualification are those from all industries who require practical skills to succeed in an office or business environment. The qualification is ideally suited to people who hold Administration or office assistant roles or who aspire to do so.

Our point of difference here at Diggerman Training is that we are also a large earthmoving company, which operates all over Queensland. This means that we know the industry well and are in touch with its needs within operators. Our extremely experienced trainers who have worked in the industry for many years will use this knowledge to train you to the highest standard.

BSB30115 - Certificate III in Business

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